Shipment

Basic information

• The order is delivered within INSERT NUMBER working days after dispatch, between 8:00 a.m. and 6:00 p.m.
• You can find the link to track your shipment in the email sent by the courier company after the order has been accepted for shipping. The status of the shipment can be checked at any time at the address https://www.ppl.cz/zakaznicky-servis.
• The email from INSERT COURIER also contains a link with the option to redirect the shipment to one of the PPL ParcelShop delivery points (IF AVAILABLE IN YOUR COUNTRY), another address, or to change the delivery date to another day.
• On the day of delivery, the courier will contact you via SMS or e-mail with an estimated delivery time.
• When paying cash on delivery, you can pay in cash or by credit card, the courier has a mobile terminal with him.
• You can contact the INSERT COURIER customer support team at +420 INSERT NUMBER on weekdays from 8 a.m. to 6 p.m. (CORRECT TIME OF LOCAL COURIER)

When will the courier deliver my order?

You can see the expected delivery date in the product details or while completing the order in your basket. The shipment is usually delivered within X (INSERT NUMBER OF WORKING DAYS) working days from the moment of placing the order.

Missed your delivery?

If the courier does not reach you and you do not arrange a later delivery, the package will be stored at the PPL ParcelShop delivery point (PROVIDE LOCAL INSTRUCTIONS). The carrier will inform you about this via SMS and e-mail. The order will be stored at the ParcelShop for 7 calendar days (PROVIDE LOCAL INSTRUCTIONS). It will then be returned to us.

Basic information

• The order is delivered within INSERT NUMBER working days after dispatch, between 8:00 a.m. and 6:00 p.m.
• When the order is accepted for shipping, you will get an email from the courier company with the link to track your shipment. The status of the shipment can be checked at any time at www.dpd.com/cz/cs/faq/kde-zjistim-co-se-deje-s-moji-zasilkou.
• On the day of delivery, the courier will contact you via SMS or e-mail with an estimated delivery time.
• The SMS/e-mail will also contain a link to the application, through which you can communicate with the driver, redirect the shipment to one of DPD Pikcup delivery points (IF AVAILABLE IN YOUR COUNTRY), to another address, or change the delivery date to another day.
• If you have chosen to pay cash on delivery, you can pay in cash or by credit card, the driver has a mobile terminal with him.
• DPD customer support can be contacted at +420 INSERT NUMBER on weekdays from 7 a.m. to 6 p.m (CORRECT TIME OF LOCAL COURIER).

When will the courier deliver my order?

You can see the expected delivery date in the product details or while completing the order in your basket. The shipment is usually delivered within X (INSERT NUMBER OF WORKING DAYS) working days from the moment of placing the order.

Missed your delivery?

If the courier does not reach you and you do not agree with him on a later delivery, the package will be automatically scheduled for delivery on the next working day. In the case of 2nd unsuccessful delivery attempt, the package is automatically left for personal collection at the pickup point for 7 calendar days. The 3rd delivery attempt is always on request via the DPD Courier application www.dpdkuryr.cz/Home/Parcel or you can contact DPD using this form https://www.dpd.com/cz/cs/kontakt/#kontaktni_formular_kontakt/.

Basic information

• Pallet transport for oversized or overweight orders that do not meet the conditions of standard parcel transport.
• Telephone notification before shipment and notification 30 min. before delivery.
• The driver unloads the pallet next to the entrance door or access road. Unfortunately, taking it upstairs is not part of the service.
• The order must be paid in advance, cash on delivery is not possible..
• Gebrüder Weiss customer support can be contacted at +420 INSERT NUMBER on weekdays from 8 a.m. to 4 p.m. (CORRECT TIME OF LOCAL COURIER)

When will the courier deliver my order?

You can see the expected delivery date in the product details or while completing the order in your basket. The shipment is usually delivered within X (INSERT NUMBER OF WORKING DAYS) working days from the moment of placing the order.

Basic information

• It is possible to send a parcel weighing up to 10 kg to the pick up point.
• The package will be stored for 5 days. If you do not collect the shipment within this time, the order will be returned to our warehouse.
• You can choose a specific delivery point in the shopping basket in the "Shipping and payment" step. Here you will also find information on whether it is possible to pay by debit/credit card at the selected pick-up point.
• You will be regularly informed about the status of your shipment by e-mail (with the first e-mail you will receive a tracking number, according to which you can check the status of the shipment at any time at https://tracking.packeta.com/sl/tracking/search.
• You will receive a collection code by e-mail and SMS as soon as the shipment is available for collection.
• You can immediately open the package at the delivery point and even return it straight away if the products do not suit you for some reason.
• Packeta customer support can be contacted at info@packeta.com.

When will the courier deliver my order?

You can see the expected delivery date in the product details or while completing the order in your basket. The shipment is usually delivered within X (INSERT NUMBER OF WORKING DAYS) working days from the moment of placing the order.